We, us, our – Med-View Airline Plc
You, your – any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew, or in relation to refunds, the person who paid for the ticket. (See also the definition for passenger).
Agreed stopping places – the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route.
Airline designator code – the two or three letters or the letter and number which identify particular air carriers (Med-View Airline flights carry the letters VL).
Authorised agent – a passenger sales agent who we have appointed to represent us in selling air transportation on our services.
Baggage – your personal property accompanying you on your flight. Unless we say otherwise, this consists of your checked and unchecked baggage.
Baggage check – the parts of your ticket which relate to carrying your checked baggage.
Baggage identification tag – a document we give you to identify each piece of your checked baggage.
Carrier – an air carrier (whose airline designator code appears on your ticket or on a conjunction ticket).
Checked baggage – baggage which we have taken into our custody and for which we have issued a baggage identification tag or a baggage check or both. (Checked baggage normally travels in the hold of the aircraft).
Check-in deadline – the time limit we have set by which you must have completed check-in and received your boarding pass.
Conditions of carriage – these conditions of carriage or another carrier’s conditions of carriage as the case may be.
Conjunction ticket – if you have a connecting flight in the same booking, or multiple flights in the same booking, we may issue more than one ticket to cover your entire journey. These are called conjunction tickets and together, they make up a single contract of carriage.
Connecting Flight – a subsequent flight providing onward travel on the same ticket or a conjunction ticket.
Convention – whichever of the following apply:
- The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention).
- The Warsaw Convention as amended at The Hague on 28 September 1955.
- The Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975).
- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975).
- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975).
- The Guadalajara Supplementary Convention (1961).
- The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (the Montreal Convention) (1999).
Damage – includes death of, wounding of, or bodily injury to a passenger. It also includes loss, partial loss, and theft of, or other damage to baggage arising out of, or in connection with, either carriage on flights we operate or other services we provide.
Days – all seven days of the week. For the purpose of sending notices, we will not count the day on which notice is sent. For the purposes of deciding whether a ticket is valid, we will not count the day on which the ticket was issued, or the first flight began.
Electronic ticket – an itinerary and receipt which has an individual number assigned and flights shown with the places of departure and destination between which you are entitled to be carried in the sequential order in which those flights have been booked, together with any boarding document we have issued to you.
Events beyond your control – unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care.
Involuntary fare refund – a refund, under clause 10.b., of the fare for your ticket.
Itinerary and receipt – a document or documents we or our authorised agents issue on paper, by e-mail, or deliver electronically to passengers travelling with electronic tickets. It contains the passenger’s name, flight information and a receipt.
Passenger – any person holding a ticket who is carried, or is to be carried, on an aircraft, except members of the crew. (See also the definition for you, your).
SDR – a Special Drawing Right as defined by the International Monetary Fund. This is effectively a form of currency for which an exchange rate is published to convert a value into local currency such as NG Naira.
Stopover – a scheduled stop on your journey at a point between the place of departure and the place of destination.
Tariff – the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities.
Ticket – either a document called ‘Passenger ticket and baggage check’ or an electronic ticket, which we or our authorised agents have issued to you.
Transit passenger – a passenger arriving at an airport for onward travel (including to another country):
- on the same flight from that airport;
- on a connecting flight from that airport; or
- on a connecting flight from another airport; or
Unchecked baggage – your baggage other than your checked baggage. (You normally take your unchecked baggage with you on to the aircraft).
Validity period – the period for which your ticket is valid.
Voluntary fare refund – a refund, under clause 10.c., of the fare for your ticket.
These Conditions of Carriage will apply to all flights we operate under the VL designator code and to any case where we have a legal liability to you in relation to your flight. If there is any difference between these Conditions of Carriage and any laws or regulations, the laws and regulations will apply.
- Code shares
On some services we have arrangements with other airlines known as code shares. This means that, even if you have a reservation with us and hold a ticket showing our airline designator code for the flight, another airline may operate the aircraft.
If a code share applies to your flight, we or our authorised agents will let you know at the time of booking if another airline will be operating the flight.
- Validity of these Conditions of Carriage
If one of these conditions of carriage is invalid, all other conditions will remain valid.
- Your free baggage allowance
We will carry some of your baggage free of charge. Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight. If you are in doubt, please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations.
- Excess baggage
You will have to pay a charge for the carriage of baggage over your free baggage allowance. Please ask us or our authorised agents for details of our excess baggage rates. Excess baggage will only be carried subject to space and weight being available on the flight. If excess baggage is not carried on the same flight, it will be forwarded to the ticketed destination airport as soon as possible. If you have been informed that your baggage will be transported on a later flight it is your responsibility at your own cost to collect such items on their arrival at your destination airport.
- Items you must not carry in baggage
You must not carry the following in your baggage (whether as checked baggage or unchecked baggage).
- Items you are forbidden from carrying by law;
- Items likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the ‘International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air’ and the ‘International Air Transport Association (IATA) Dangerous Goods Regulations'.
- Items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used.
If we discover that you are carrying forbidden items, we will refuse to carry them. Please ask us or our authorised agents for information about forbidden items if you need it.
- On some of our services we do not carry firearms and ammunition. On services where we do carry firearms and ammunition we may charge a fee. Firearms are not carried as part of your baggage allowance.
- If you want us to carry firearms and ammunition, including sporting guns or ammunition, you must get our permission before you check-in. If you do not, we may decide not to carry them.
- If you are travelling on a service where we carry firearms and you want us to carry sporting guns or ammunition, you must let us know before you check-in. If you do not, we may decide not to carry them.
- All firearms and ammunition must be carried as checked baggage and we will not allow you to take them into the aircraft cabin.
- All firearms carried as checked baggage must be unloaded, have the safety catch on and be suitably packed.
- Carrying firearms and ammunition is covered by the ICAO Technical Instruction and IATA Regulations referred to above.
- You must make sure that you have all the documents you need for firearms and ammunition. If you do not, we may decide not to carry them and you will be responsible for any and all costs arising to arrange alternative transportation for them.
- Dangerous items you must not take with you into the plane
- You must not take any item into the aircraft cabin which you are forbidden from taking into the aircraft cabin by law, or if we tell you that we reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it.
- You must not take swords; replica, toy or antique guns; knives; archery bows; arrows or similar weapons into the aircraft cabin.
- We may either tell you to check in items referred to above as checked baggage or refuse to carry them altogether. This may vary by aircraft type in view of the cabin and baggage hold layout on each type. If you are intending to carry such items, we strongly recommend that you check with us before travelling. In any event, where we refuse to carry such items we will have no responsibility for them whatsoever.
- Fragile or perishable items
You must not include fragile or perishable items in your checked baggage (bags to be checked into the hold), and we will not be liable for damages to, fragile or perishable items or items of special value such as but not limited to:
- Money and credit cards;
- precious metals;
- personal electronic devices;
- share certificates, bonds and other valuable documents;
- business documents; or
- passports and other identification documents.
- Samples, works of art, house keys or car keys;
- Cameras, or human remains, including ashes.
- We are not responsible for loss of or damage to forbidden items
If, despite the fact that an item is forbidden, you include it in your baggage, we will not be responsible for any loss or damage caused to it and we may refuse further carriage of such items on discovery.
- Our right to refuse checked baggage not properly and securely packed
- We will refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers. Information about acceptable packing and containers is available upon request;
- We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort of other passengers.
- Our right to search, screen and x-ray you and your baggage
- For reasons of safety and security we (or the airport operator of the airport from or through which you are flying) may ask to search and screen you and search, screen or x-ray your baggage. We will always try to search, screen or x-ray your baggage when you are present. However, if it is not possible or practical for you to be present, we may search your baggage in your absence.
If you do not allow us to carry out the necessary safety and security searches, screening and x-rays, we will refuse to carry you and your baggage.
If a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage, we will not be liable for the damage unless it was caused by our negligence or fault.
- Checked baggage (baggage checked into the hold)
- You must put your name or other personal identification on each item of checked baggage.
- Upon check in of your checked baggage, we shall take custody of it and we will issue a baggage identification tag for each piece.
- We will carry your checked baggage, whenever possible, on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your checked baggage on another flight we will deliver it to you, unless applicable law says you must be present for customs clearance.
- Unchecked baggage (baggage you carry on the plane)
- We set maximum dimensions and weights for unchecked baggage, which must also:
- fit under the seat in front of you; or
- fit in an enclosed storage compartment in the cabin of the aircraft.
- If your unchecked baggage:
- exceeds the maximum dimensions or weights;
- does not fit under the seat in front of you or in an enclosed storage compartment; or
- we decide it is not safe.
You must check it in as checked baggage.
- If you have an item of baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage, we will carry it in the aircraft cabin if:
- you told us before you checked in that you wanted to take it into the aircraft cabin;
- we agreed with you before you checked in to carry it in the aircraft cabin; and
- you have paid us any extra charge that applies for this service.
Please ask us or our authorised agents for details of our charges.
- Collecting and delivering baggage checked into the hold
- You must collect your checked baggage as soon as we have made it available at your place of destination or stopover. If you do not claim it within a reasonable time we may charge you a storage fee. If you do not claim your checked baggage within three months from the date we make it available, we may dispose of it without any liability to you.
- Only the person with the baggage identification tag, and, if one has been issued, the baggage check, can claim a piece of checked baggage.
- If a person claiming a piece of checked baggage cannot produce the baggage identification tag and, if one has been issued, the baggage check, we will deliver the baggage to them only if they can prove to us that the baggage is theirs.
On some services we do not carry animals. If we agree to carry your animals, we will carry them subject to the following conditions.
On domestic flights (by which we mean flights within Nigeria the following will apply.
- Only Assistance Dogs accompanying disabled passengers can be taken into the aircraft cabin.
- Assistance dogs will be carried free.
- We will carry domestic pet animals only as checked baggage.
- All other animals must be carried as cargo.
On international flights (by which we mean all flights other than domestic flights) the following will apply:
- Only assistance dogs accompanying passengers with a disability can be taken into the aircraft cabin. You must not take any other animals into the aircraft cabin.
- Assistance dogs accompanying disabled passengers will be carried free provided space is available in the cabin, without the need to withdraw an adjacent seat from service, in which case a charge may apply.
- Pet dogs and pet cats will be carried as checked baggage.
- We will only carry assistance dogs, pet dogs and pet cats if it would be legal for them to arrive at your place of destination.
- All other animals must be carried as cargo.
On all flights (by which we mean both domestic and international) the following will apply:
- Assistance dogs accompanying passengers with a disability can be taken into the cabin if applicable laws and permits allow and arrangements have been made and are in place at the relevant airports.
- Except for assistance dogs accompanying disabled passengers, animals and their containers will not be part of your free baggage allowance and you will have to pay an excess baggage charge for them.
- You must make sure that all animals travelling as part of your checked baggage are put in proper, adequate and secure leak proof containers which provide reasonable space for your animal to ensure its welfare during the journey. If you fail to do this, we may decide not to carry the animals.
- You must present to us all health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for the animals. If you fail to do this, we may decide not to carry the animals.
- The animal must be at least 12 weeks of age.
- Unless carrying the animals is covered by the liability rules of the convention, we will not be responsible for their loss, sickness, injury or death unless we have been negligent.
- We are not liable to you for any loss you suffer because you do not have the health and vaccination certificates, entry permits, transit permits, exit permits and other documents needed for your animals. You must repay to us any fines, costs, charges, losses or liabilities we have paid or suffered because you did not have these documents.
- From time to time we adopt regulations for carrying animals. Please ask us or our authorised agents for a copy.
- Right of Refusal. We reserve the right, at our absolute discretion, to refuse to carry any animals. All carriage is in accordance with the conditions of carriage detailed in the current edition of the IATA Live Animals Regulations.
- Items removed by airport security personnel
We will not be responsible for, or have any liability in respect of, articles removed from your Baggage by airport security personnel acting in accordance with any applicable regulations, whether or not such items are subsequently retained or destroyed by such airport security personnel or are passed by them to us.
- Human Remains
Human remains (in the form of ashes) may be accepted for carriage as cargo only where we have agreed in advance and the remains are securely packaged in an appropriate container. You should carry a copy of the death certificate and cremation certificate and the ashes must be securely packaged in an appropriate vessel and contained within your hand baggage. Please also notify our agents when checking in that you are carrying ashes.