Breaking News

Med-View Airline currently operates between Lagos and Abuja. Other destinations will be added to the domestic network in the near future. Kindly be advised the Med-View Airline online website is presently undergoing some improvements and accordingly several of the functionalities have been disabled. Please accept our sincere apologies for any inconvenience caused at this time.

FAQ

If you cannot find your luggage on arrival at your destination, immediately report to the Airline representative. You would be required to fill the property irregularity form at the airport. Our team will contact you with relevant information concerning your baggage.

Baggage are declared lost after 7 days for domestic flights and 21 days for international flights. Compensation process will be initiated. It is mandatory you provide your flight ticket, boarding pass and claim tags.

We provide passenger care whenever there is a flight delay/cancellation. The ground staff would provide the necessary assistance should there be any disruption. For delays up to 2 hours or more, light refreshment will be provided. For cancellations, alternatives may be provided. You have the option of rebooking at no additional fee on subsequent travel. Where the airline is unable to provide an alternative, a refund of the ticket amount would be made available to the passenger.

Blind, Low Vision, Deaf or Hard Of Hearing Travellers
We are here to provide assistance if you have a sensory disability, such as being Hard of Hearing, Deaf, have Low Vision, and Blind or have a Speech or Communication Disability. We offer accessibility services for your travel day, including assistance communicating, checking in, boarding, deplaning or while connecting to another flight.

At your request, our personnel are available to assist you in boarding, deplaning and connecting between flights. Contact us Online via Email customercomplaints@medviewairline.com after you have made your reservation, or call us.

Passenger with Reduced Mobility
On request, the airline is happy to provide wheel chairs for passengers with reduced or zero mobility. You may also use your personal wheelchair. However,it is advisable to switch off motorized wheelchairs before presenting it for check at the gate.

Changes are permitted on all flexible tickets and this can be effected using our online applications. However, for name change and re-routing, kindly contact our reservations team via email reservations@medviewairline.com

Pregnant women up to 28 weeks should ask our ground staff for a copy of an indemnity form. However, between 28 and 32 weeks, it is mandatory to provide a medical report issued at least 7 days before departure date stating passenger is fit to fly.

We offer UM service to children between the ages of 5 and 11. Young adults travelling alone are also well-catered for. The documentations can be done at the airport at least 2 hours before departure for domestic flights and 3 hours before departure for regional/international flights.

Unaccompanied items can be sent via our cargo service. Our cargo experts will advise on packaging and processing.

Passengers are entitled to free baggage allowance on all Med-View Airline flights. If you are travelling on a business class ticket, you are entitled to 32kg free baggage allowance and 23kg on economy class ticket. However, all passengers are free to take a carry-on luggage of not more than 6kg. Infants are entitled to 10kg only. Excess baggage fee will apply.

Our online check-in service is available 24 hours prior to departure and it closes 3 hours before departure. Airport check-in service opens 3 hours prior to departure and closes 30 minutes before departure for domestic flights.

Passengers are required to provide the following travel document before they can be accepted on any Med-View Airline flights - A confirmed itinerary/booking reference, a valid photo identification card. Special passengers may be required to provide additional document. Contact our reservations team for further information concerning your needs.

Infants under 2 years pay 10% of the accompanying adult passenger. Children between 2 years and under 12 years pay 75% of the adult fare.

All Med-View Airline air tickets are valid for 12 months. However, promotional / discounted tickets may have restrictions. Contact our reservations desk for more information.

Depending on the fare type paid, voluntary refunds usually attracts a penalty of N5,000 while involuntary refunds (due flight disruptions) will be refunded in full.

Depending on the circumstances, passengers may be denied boarding or be issued with a travel ban by the Airline. The conditions are but not limited to late for check-in, oversale, incomplete travel documents, health condition, intoxication, insult / assault to ground staff or crew members.

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